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Upgrade VMware Tools using vSphere Client for Unified CCX Step 1 Ensure you have powered on the virtual machine. Step 2 Right-click the VM menu bar, choose Guest > Install/Upgrade VMware tools. Step 3 Select the automatic tools update and click OK. It takes few minutes to complete. Once the update is complete, the tools are listed as Running (Current) on the VM's Summary tab in vSphere. For more information about VMware ESXi's that are supported, refer to the Virtualization for Cisco Unified Contact Center Express. Note Upgrade VMware Tools using CLI for Unified CCX Step 1 Ensure you have powered on the virtual machine. Step 2 Right-click the VM menu bar, choose Guest > Install/Upgrade VMware tools. Step 3 Select the interactive tools update and click OK. Step 4 Open the console and login at the command prompt. Step 5 Enter the command utils vmtools refresh and confirm. The server automatically reboots twice. Step 6 After reboot, check the Summary tab for the VM to verify that the VMware tools version is current. If it is not current, reboot the VM and check the version again. It takes few minutes to complete. Once the process is complete, the tools are listed as Running (Current) on the VM's Summary tab in vSphere. Upgrade VMware Tools using Windows guest OS for Unified CCX Step 1 Ensure you have powered on the virtual machine. Step 2 Right-click the VM menu bar, choose Guest > Install/Upgrade VMware tools. Click OK on the popup window. Step 3 Login to the VM as a user with Administrative privileges. Step 4 Run VMware tools from the DVD drive. The installation wizard starts. Step 5 Follow the prompts in the wizard to complete the VMware Tools installation. Choose the Typical installation option. Step 6 When the VM Tools installation finishes, restart the virtual machine for the changes to take effect. After the process is complete , the tools are listed as Running (Current) on the VM's Summary tab in vSphere. Change NIC Adapter Type Perform the below procedure post Refresh Upgrade and prior to initiating Switch Version. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 24 Unified CCX Upgrade Upgrade VMware Tools using vSphere Client for Unified CCX