/mcpa) Log in to Cisco Unified OS Platform CLI using administrator username and password. b) Enter the command utils uccx switch-version db-check to check if the database is corrupt. c) Enter the command utils uccx switch-version db-recover to restore the database. Verify Version of Unified CCX You can verify the current active and inactive versions of Unified CCX either by using the web interface or using CLI. For an HA setup, verify the versions on both the nodes. Note Step 1 To verify the active and inactive versions of Unified CCX using the web interface: a) Log in to Cisco Unified OS Administration using administrator username and password. b) Choose Settings > Version to check the current active and inactive versions. Step 2 To verify the active and inactive versions of Unified CCX using the CLI: a) Log in to Cisco Unified OS Platform CLI using administrator username and password. b) Enter the command show version active to check the active version. c) Enter the command show version inactive to check the inactive version. Verify Status of Services For HA setup, verify the services on both the nodes. Note Step 1 To verify the status of Customer Collaboration Platform: a) After Unified CCX upgrade, log in to Cisco Unified CCX Administration using administrator username and password. b) Choose Subsystems > Chat and Email CCP Configuration. c) Click Save and verify that the CCP Status displays green for all the components. Step 2 To verify the status of services using the web interface: a) Log in to Cisco Unified CCX Serviceability using administrator username and password. b) Choose Tools > Control Center - Network Services and verify that all the services are running. Step 3 To verify the status of services using the CLI: a) Log in to Cisco Unified OS Platform CLI using administrator username and password. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 26 Unified CCX Upgrade Verify Version of Unified CCX