/mcpb) Enter the command utils service list to verify that all the services are running. Verify Unified CCX Database Replication For Cisco Finesse Desktop Failover to succeed, ensure the status of Cisco Database Replication is 'Good replication'. Note Step 1 Log in to Cisco Unified CCX Serviceability using administrator username and password. Step 2 Choose Tools > Datastore Control Center > Replication Servers. Step 3 Ensure the servers are in ACTIVE/CONNECTED state and database replication of the operating system is functioning between the first node and the second node. Step 4 If there is a problem with the replication continue; otherwise, skip to Step 5. a) Log in to Unified CCX CLI using Unified CCX username and password. b) Enter the command utils uccx dbreplication status and determine the location and cause of failure. c) Enter the command utils uccx dbreplication repair {all|database_name} on the node or nodes to remove data discrepancy between the nodes. d) Enter the command utils uccx dbreplication status to ensure the status is 'Good replication'. If failure persists, continue; otherwise, skip to Step 5. e) Enter the command utils uccx dbreplication teardown to remove database replication. f) Enter the command utils uccx dbreplication setup to setup database replication. g) Enter the command utils uccx dbreplication status to ensure the status is 'Good replication'. Step 5 Log in to Unified CCX Administration using Unified CCX username and password. Step 6 Verify that your configuration data exists on both the nodes. Verify Cisco Database Replication Step 1 Run the Cisco Unified Real-Time Monitoring Tool (RTMT). Step 2 Choose System > Performance > Open Performance Monitoring. Step 3 Click the Node1 or Node2 radio button as required. Step 4 Click the Number of Replicates Created and State of Replication radio button. Step 5 Double-click Replicate_State. Step 6 Choose ReplicateCount, and click Add. The “Performance Counter” graph is displayed in the right window. Step 7 Use the following list to monitor the status of database replication. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 27 Unified CCX Upgrade Verify Unified CCX Database Replication