/mcpReset Administrator or Security Password If you lose the administrator password or security password, use the following procedure to reset the passwords. The security password on all nodes in a cluster must match. Change the security password on all machines, or the cluster nodes cannot communicate. Caution During this procedure, you must remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system. Note Before you begin To perform the password reset process, you must be connected to the system through the system console, that is, you must have a keyboard and monitor connected to the server. You cannot reset a password when connected to the system through a secure shell session. Step 1 Log in to the system with the following username and password: a) Username: pwrecovery b) Password: pwreset The Welcome to platform password reset window appears. Step 2 Press any key to continue. Step 3 If you have a CD or DVD in the disk drive, remove it now. Step 4 Press any key to continue. The system tests to ensure that you have removed the CD or DVD from the disk drive. Step 5 Insert a valid CD or DVD into the disk drive. For this test, you must use a data CD, not a music CD. The system tests to ensure that you inserted the disk. Step 6 After the system verifies that you have inserted the disk, you are prompted to enter one of the following options to continue: • Enter a to reset the administrator password. • Enter s to reset the security password. • Enter q to quit. Step 7 Enter a new password of the type that you chose. Step 8 Reenter the new password. The password must contain at least 6 characters. The system checks the new password for strength. If the password does not pass the strength check, you are prompted to enter a new password. Step 9 After the system verifies the strength of the new password, the password is reset, and you are prompted to press any key to exit the password reset utility. Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3 6 Cisco Unified Operating System Administration Reset Administrator or Security Password