McDewey

C H A P T E R 7 Software Upgrades You can use the Install/Upgrade option to upgrade the Unified CCX software and install Unified CCX COP patch files. For more information regarding the supported versions of Unified CCX and Unified CM, see Cisco Unified Contact Center Express (Unified CCX) Compatibility Matrix. Note When you upgrade from an earlier version of Unified CCX to the latest version the system restarts as part of the upgrade process. Therefore, you may want to perform the upgrade during maintenance window to avoid service interruptions. Caution • Unified CCX Upgrade and Roll Back, on page 31 • TFTP File Management, on page 31 • Set Up Customized Logon Message, on page 32 Unified CCX Upgrade and Roll Back For Upgrade and Rollback instructions, see Cisco Unified Contact Center Express Installation and Upgrade Guide available here: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/ products-installation-guides-list.html TFTP File Management The Software Upgrades > TFTP File Management menu option is not applicable for Unified CCX. Note Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3 31