McDewey

C H A P T E R 1 Introduction Cisco Unified Contact Center Express(Unified CCX) , a member of the Cisco Unified Communications family of products, manages customer voice contact centers for departments, branches, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution. Cisco Unified Operating System Administration web interface in Unified CCX allows you to configure and manage the Cisco Unified Operating System. • Overview, on page 1 • Browser Requirements, on page 2 • Operating System Component Status, on page 2 • Operating System Settings, on page 2 • Operating System Security Options, on page 3 • Application Software Upgrades, on page 3 • Services, on page 3 • Command Line Interface, on page 4 Overview For Unified CCX, you can perform many common system administration functions through the Cisco Unified Operating System. Administration tasks include the following examples: • Check software and hardware status. • Check and update IP addresses. • Ping other network devices. • Manage NTP servers. • Upgrade system software and options. • Manage server security, including IPSec and certificates • Manage remote support accounts • Restart the system. The following sections describe each operating system function in more detail. Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3 1