/mcpCustomer Journey Analyzer The trial of the Customer Journey Analyzer feature has been concluded. This feature isn’t available from release 12.5(1) SU1. Internet Explorer Support for Internet Explorer is removed. Unsupported options on Finesse for Direct Preview Outbound Finesse doesn’t support Skip, Skip-Next, Skip-Close, Reject, Cancel Reservation, and Do Not Call for direct preview outbound calls. Unsupported features and configurations for Progressive and Predictive Agent Outbound Unsupported Features and Configurations for Progressive and Predictive Agent Outbound • The “Get Reporting Statistic” step isn’t supported for progressive and predictive agent-based outbound campaigns. • Unified CCX doesn’t support the translation or modification of the phone number that it uses to dial outbound calls. If any “voice translation rules” that are configured in the gateway modify the phone number, those rules aren’t supported. You can use either of the following two supported methods to modify a dialed number in the gateway: • To remove the initial digits of the phone number, use forward-digits or digit-strip in the dial-peer configuration. • To add a prefix to the phone number, use prefix in the dial-peer configuration. Note • For Outbound campaigns outside North America, additional configuration is required to add the area-code-to-time-zone mapping. For more information, see the Cisco Unified Contact Center Express Administration and Operations Guide, located at https://www.cisco.com/en/US/products/sw/custcosw/ ps1846/products_installation_and_configuration_guides_list.html. • For multi-country Outbound campaigns, the area code must also include the country code. • Unified CCX dialer dials outbound contacts only if the publisher database is in the “IN SERVICE” state. • Finesse doesn’t support the Do Not Call option. • If you aren’t on Smart Licensing, outbound license usage isn’t captured in the License Utilization Cisco Unified Intelligence Center report. • You must enable Agent AutoAnswer manually for agent-based progressive and predictive calls when you upgrade from an older Unified CCX release. Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 8 Cisco Unified Contact Center Express Removed and Unsupported features