McDewey

C H A P T E R 5 Cisco Customer Collaboration Platform • New Features, on page 21 • Updated Features, on page 22 • Important Notes, on page 22 • Deprecated Features, on page 22 • Removed and Unsupported Features, on page 22 • Third Party Software Impacts, on page 22 New Features VPN-less Access to Finesse Desktop This feature provides the flexibility for agents and supervisors to access the Finesse desktop from anywhere through the Internet without requiring VPN connectivity. To enable this feature, a reverse-proxy pair must be deployed in the DMZ. When deployed with VPN-less reverse-proxy, Customer Collaboration Platform can be deployed within the DMZ or can be moved within the enterprise. For more information on this feature, see the VPN-less Access to Finesse Desktop sections in the following guides: • Solution Design Guide for Cisco Unified Contact Center Express at https://www.cisco.com/c/en/us/ support/customer-collaboration/unified-contact-center-express/ products-implementation-design-guides-list.html • Cisco Unified Contact Center Express Administration and Operations Guide at https://www.cisco.com/ c/en/us/support/customer-collaboration/unified-contact-center-express/ products-maintenance-guides-list.html ECDSA Certificate Support Elliptic Curve Digital Signature Algorithm (ECDSA) offers a variant of the Digital Signature Algorithm (DSA) which uses elliptic curve cryptography. ECDSA is an alternate algorithm to RSA. Customer Collaboration Platform now supports ECDSA and you can make it the default signature algorithm. Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 21