/mcp• Track goal progress with clear visibility and status indicators. • Manage goals more easily with improved user experience. These enhancements support smarter evaluation workflows, more accurate results, and a better experience across the entire quality process. For more information, see the following topics: • https://wfohelp.com/doc/Content/user-guides/application-management/contact-goal-administration-v2.htm • https://wfohelp.com/doc/Content/user-guides/recordings/contact-queue-v2.htm Absence and Attributes Absence and Attributes is an upcoming capability that allows administrators to add additional details to absences using attributes. This update enhances reporting capabilities by enabling custom attributes for personal account balances and absence types and provides more flexibility in tracking and management. Key benefits: • Detailed tracking of absence types • Reporting the number of hours scheduled for each absence attribute With more detailed tracking and better alignment with specific business needs, Absence Attributes will simplify the management of available balances and improve overall workforce planning. Basic WFM and QM Offerings Webex WFO has expanded its portfolio with the launch of Basic WFM and Basic QM. These streamlined options are designed to help contact centers start strong with essential scheduling and evaluation tools. Built for teams moving off spreadsheets or basic recording setups, these packages make it easier to improve staffing accuracy, boost agent engagement, and drive consistent service quality from day one. For a detailed breakdown of full capabilities, see Basic WFM and QM Offerings on Webex WFO. You can place an order using the relevant SKUs (Basic WFM and Basic QM) and provide provisioning information for services. Note For ordering details, see the Cisco Webex Contact Center Ordering Guide and Cisco Collaboration Flex Plan Contact Center Ordering Guide at the https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html. Enterprise Analytics Enterprise Analytics is now available in Webex WFO, introducing a new set of AI-powered capabilities that help contact centers analyze conversations more effectively, surface key trends, and evaluate performance at scale. With Auto QM, Trending Topics, and Interaction Summary working together, teams can uncover what matters most, reduce manual effort, and drive smarter, faster decisions across every customer interaction. Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 25 Webex Workforce Optimization Absence and Attributes