/mcpReasons to get excited about Insights: • The Insights experience is designed for streamlined data exploration and analysis, while being easy for non-technical users to independently create reports and dashboards. • AI-powered and highly customizable to help accelerate decision making • Offers a broad range of visualizations • Suitable for both efficient ad-hoc analysis and rich dash-boarding Here is a short video to provide an overview of all the new capabilities that Insights brings to the table. Insights has replaced Data Explorer. However, for Workforce Management (WFM) customers: • Most WFM customers are already using Insights and many have manually disabled Data Explorer. • Classic WFM customers have started their transition to Insights since April 30, 2025. Many customers who also use QM and Analytics have already begun the transition. • In a few cases, alternate timelines have been arranged for some customers. These customers have already been notified of their timelines. • Some customers using Data Explorer export APIs are waiting on release of the new Insights Export Service to complete their journey. For all these WFM customers mentioned above, Data Explorer is planned to be decommissioned on June 30th, 2025. Note Improve Workforce Efficiency using Webex WFO Notifications Notifications is an enhancement in Webex WFO designed to improve awareness and response for both agents and supervisors. Key use cases supported by Notifications: • Shift Bidding Window Closing Notifications - Agents who haven’t placed their bids receive alerts 24 hours before the deadline via the MyTime Web App, Mobile App, and browser notifications. This helps optimize shift allocations and prevents missed bids. • Absence Request Notifications - When an agent submits a time-off request through the Request Module, their team lead or supervisor receives a persistent in-app notification, pop-up notification, or system push notification. The system applies rules to auto-approve, deny, or waitlist the request. If no rule applies, the request remains Pending, triggering a notification for supervisor review. Since these notifications operate at the team level, any transferred agent’s new supervisor automatically receives the request for action. Benefits of Notification • Delivers timely notifications • Enhances scheduling efficiency • Reduces administrative workload Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 28 Webex Workforce Optimization Improve Workforce Efficiency using Webex WFO Notifications