/mcp• Localization and supported languages Bulk Interaction Tool for Deletion and Updates Webex WFO has introduced a self-service bulk contact deletion feature, enabling users to efficiently remove multiple contacts simultaneously without the need for manual, one-by-one deletions. • Effortlessly delete interactions recorded in error or those containing unredacted sensitive data. • Minimizes the need for development team intervention, conserving engineering resources. • Empowers users with greater control over data management, thereby reducing the volume of support cases. For more information, see Delete or update multiple contacts at once. Bulk Transfer User Data Webex WFO Bulk transfer of user data provides a more efficient and user-friendly solution to transfer data from one user to another when an employee has more than one user account. This feature also enables you to transfer data for up to 2,000 users in bulk at once. For more information about bulk data transfer, see the About user data transfer for QM and Analytics and Transfer user data for QM and Analytics topics at: • Transfer User Data • About Transfer User Data Updated Features Sessions for Streamlined Scheduling and Enhanced Agent Management Sessions is now live, streamlining the scheduling and management of agent activities beyond traditional shift planning. It allows managers to efficiently allocate time for training and other unscheduled tasks across a group of agents. With features like automated, evenly distributed activities and drag-and-drop scheduling, Sessions reduces administrative effort and enhances flexibility. Benefits of the Sessions feature: • Provides clear visibility into agent allocation and performance for data-driven decision-making. • Boosts operational efficiency. • Supports agent development and engagement. • Helps contact center teams stay organized and balanced. • Keeps teams focused on continuous improvement. • Aligns with broader business objectives. For more information, see Manage Session. Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 30 Webex Workforce Optimization Bulk Interaction Tool for Deletion and Updates