McDewey

Preface • Change History, on page v • About This Guide, on page v • Audience, on page vi • Conventions, on page vi • Related Documents, on page vii • Documentation and Support, on page viii • Documentation Feedback, on page viii Change History This table lists changes made to this guide. Most recent changes appear at the top. Date See Change January 2020 Initial Release of Document for Release 12.5(1) Preface >> Related Documents Cisco SocialMiner (SM) has been renamed as Customer Collaboration Platform (CCP). Create Custom Reports>>Overview Create Custom Reports>>How to Create Custom Reports You can now create custom reports without installing Standalone Unified Intelligence Center. About This Guide The Cisco Unified Contact Center Express Report Developer Guide describes how database records are written for various call, chat, and email scenarios in Cisco Unified Contact Center Express (Unified CCX). It describes how to create custom reports from Cisco Unified Intelligence Center that is embedded with Unified CCX. Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) v