McDewey

Remarks Reason Agent Record Caller disconnects original call. 3 (Ready) A ASDR6 Basic Outbound Call Accepted 1. Call is presented to agent A, and agent A accepts the call. 2. System places the call from agent A to the customer. Table 32: Basic Outbound Call Accepted—Call-Related Detail Records Remarks Session sequence number Session ID Record — 0 100 CCDR1 Call result is 1 (voice). 0 100 ACDR1 Table 33: Basic Outbound Call Accepted—Agent State-Change Records Remarks Reason Record Agent A is presented with outbound call. 4 (Reserved) ASDR1 Agent A accepts call. 5 (Talking) ASDR2 Call ends. 3 (Ready) ASDR3 Basic Outbound Call Rejected and Later Accepted 1. Call is presented to agent A, and agent A rejects the call. 2. Call is then presented to agent B, and agent B accepts the call. 3. System places the call from agent B to the customer. Table 34: Basic Outbound Call Rejected and Later Accepted—Call-Related Detail Records Remarks Session sequence number Session ID Record — 0 100 CCDR1 Call result is 9 (reject). 0 100 ACDR1 Call result is 1 (voice). 0 100 ACDR2 Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 20 Interpret Database Records Basic Outbound Call Accepted