/mcpTroubleshoot Common UCCX Finesse and CUIC Issues Contents Introduction Prerequisites Requirements Components Used Problem: Finesse and Finesse Admin Loads Up with Blank Screen Solution Problem: Authentication Failure of Finesse Notification Service after PG Failover Solution Problem: UCCX 12.5 Snapshot View in Voice CSQ Summary Report Missing the Longest Call in Queue Column Solution Problem: Agents put into NOT READY State Automatically from TALKING STATE Solution Problem: After Applying Workaround for Cisco bug ID CSCvx73795, Agents Report Issue with Finesse Disconnections Solution Problem: HIGH_MEM_USAGE and LowSwapPartitionAvailableDiskSpace Alerts Solution Problem: When the ASR/TTS is Configured, and a VXML is Selected as part of an Application,Prompt is not Audibleif a Call is Made to the Trigger Associated with that Application Solution Problem: Custom Reports and Dashboards not Working Solution Problem: Unable to Run CUIC Reports Solution Problem: Finesse Prompts for Username and Passwords Multiple Times after being able to Sign In Solution Introduction This document describes solutions for common problems and solutions in Cisco Unified Contact Center Express (UCCX). Prerequisites Requirements