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This issue is documented by Cisco bug ID CSCvg07984 and Cisco bug ID CSCvg04634. Solution The permanent fix for the issue can be obtained when you upgrade to 11.6(2.10000.38) version. Problem: Finesse Prompts for Username and Passwords Multiple Times after being able to Sign In Symptom: Agents post log into finesse and start to see multiple username and password prompts. Live datasource of CUIC can also be affected.

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