/mcpCall Routing Call routing is used to route incoming calls to the operator or to specific subscribers, call handlers, directory handlers, or interview handlers. Also, call routing is used to route subscribers to the subscriber logon conversation. Default Call Routing Rules Unity Connection has two call routing tables—one for direct calls and other for forwarded calls—that handle calls from users and from unidentified callers. 1. Direct rules handle calls from users and unidentified callers that are dialed directly to Unity Connection. The predefined direct routing rules are: • Attempt Sign-In—Calls from users are routed to the user sign-in conversation. With Unity Connection 10.0(1) and later, a user can play and record both video and audio greetings, when login via Attempt Sign-in. Note • Opening Greeting—Calls from unidentified callers are routed to the Opening Greeting. 2. Forwarded rules handle calls that are forwarded to Unity Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are: • Attempt Forward—All calls forwarded from a user extension are routed to the user greeting. With Unity Connection 10.0(1) and later, a user can play both video and audio greetings, when the calling user receives unanswered call. Note • Opening Greeting—Calls forwarded from an extension that is not associated with a user account are routed to the Opening Greeting. You can change the order of the Attempt Sign-In and Attempt Forward rules relative to additional rules that you add in the respective routing tables. The Opening Greeting rule is always the last entry for both tables. You cannot delete the predefined rules. When you create a new rule, you need to specify only the criteria that are used to route the calls. You can leave the other fields on the page blank because the blank field matches everything. Configuring Call Routing Rules This section includes information on configuring call routing rules in Unity Connection, define the settings for the routing rules, and save them. System Administration Guide 101 Call Management Call Routing