/mcpProcedure Step 1 In Cisco Unity Connection Administration, expand Call Management> Call Routing. • If you want to configure routing rules for direct calls, select Direct Routing Rules. The Direct Routing Rules page displays the default and currently configured routing rules. • If you want to configure routing rules for forwarded calls, select Forwarded Routing Rules. The Forwarded Routing Rules page displays the default and currently configured routing rules. Step 2 Configure a routing rule in the direct or forwarded routing rules: (For information on each field, see Help> This Page): • To add a routing rule, select Add New. On New Direct Routing Rule page or New Forwarded Routing Rule page, enter the applicable settings and select Save. To add the routing rule condition, select Add New on the Edit Routing Rule page. Edit the routing rule condition settings and select Save. • To delete a routing rule, do the following: On the Search Contacts page, select the routing rule to delete. Select Delete Selected. Call Routing Tables Call routing tables are used to route incoming calls to the operator or to specific users, call handlers, directory handlers, or interview handlers. In addition, call routing tables are used to route users to the user sign-in conversation. You can add new rules and change the order of the rules in the respective routing tables. You can change the order of the Attempt Sign-In and Attempt Forward rules relative to additional rules that you add in the respective routing tables, but the Opening Greeting rule is always the last entry for both tables. You cannot delete the predefined rules. Call routing tables consist of a series of rules that let you route incoming calls based on the information that Cisco Unity Connection may have about a call, such as the calling phone number (ANI or caller ID), the trunk or port on which the call comes in, the dialed phone number (DNIS), the forwarding station, and the schedule. When Unity Connection receives a call, it first determines if it is a direct or forwarded call based on the call information that is sent by the phone system, and then applies the applicable call routing table. If the call information matches all of the conditions for the first rule, the call is routed as specified in the rule. If any of the conditions specified in the first rule are not met, the call information is then compared to the conditions of the second rule, and so on, until a rule is found that matches all the characteristics of the call. The integration between the phone system and Unity Connection determines the information that is provided about a call (for example, call type, port, trunk, calling number, and dialed number). The schedule is determined by the date and time that the call is received. System Administration Guide 102 Call Management Call Routing Tables