/mcpThe following examples show how call routing tables are used in Unity Connection to route calls. Example 1 In below table, calls that meet the criteria specified in the Operator rule settings—any direct external call received while the Weekdays schedule is active—are transferred to the operator. Calls that do not meet this criteria are routed as specified by one of the other call routing rules in the table. In this case, any direct external calls received on the weekends are routed to the Opening Greeting, according to the Opening Greeting call routing rule. Table 4: Direct Calls Call Routing Table Send Call To Schedule Port Phone System Calling Number Dialed Number Status Rule Attempt transfer for operato Weekdays Any Any Any Any Active Operator Attempt Sign-In Always Any Any Any Any Active Attempt Sign-In Attempt transfer for Openin Always Any Any Any Any Active Opening Greeting Example 2 In below table, calls forwarded from specific extensions—1234 and 5678—are routed according to the Product Info and Customer Service rules, respectively. Calls that do not match the extension (or forwarding station) in either of the first two rules are routed according to the two remaining rules. Table 5: Forwarded Calls Call Routing Table Send Call To Schedule Port Phone System Forwarding Station Calling Number Dialed Number Status Rule Attempt transfer for C Service Always Any Any 5678 Any Any Active Customer Service Send to greeting for P Always Any Any 1234 Any Any Active Product Info Attempt Forward Always Any Any Any Any Any Active Attempt Forward Attempt transfer for O Greeting Always Any Any Any Any Any Active Opening Greeting Using Routing Rules with the Route from Next Call Routing Rule Action In a user profile or call handler, you can configure the After Greeting action, the After Message action, or the action of a caller input key to apply the Route from Next Call Routing Rule action to calls. This action causes Cisco Unity Connection to continue processing the call according to the applicable call routing table (direct or forwarded, depending on how the call was received from the phone system) starting at the rule immediately after the rule that Unity Connection previously applied to the call. If the call was already processed according to the final rule in the table, the final rule is applied again. For example, you might want to have Unity Connection always play a standard greeting or legal disclaimer to all callers, whether they call Unity Connection directly or are forwarded by an extension. The greeting System Administration Guide 103 Call Management Using Routing Rules with the Route from Next Call Routing Rule Action