/mcp• The sender of a broadcast message specifies the time for which the message is active. The system can broadcast the message till it is active. The message can be active for a day, week, month or for an indefinite time period. • The playback of a broadcast message can be interrupted by a user, for example, a user hangs up. The message plays again the next time when the user signs in to Unity Connection using phone. • The broadcast message can either be replayed or permanently deleted after a user has finished playing a system broadcast message. Users cannot respond to, forward, or save broadcast messages. • The users can receive an unlimited number of system broadcast messages even when they exceed the mailbox size limits and are no longer able to receive other messages. This is because the storage of broadcast messages is not included in the total mailbox size for each user. • The users can listen to broadcast messages only using phone. Other clients, such as RSS reader and Web Inbox cannot be used to listen to broadcast messages. • The single inbox messages are not synchronized between Unity Connection and Exchange server. • Unity Connection stops responding to voice commands during the playback of voice messages. When using the voice-recognition input style, users needs to use key presses to either replay or delete the broadcast message. Follow the given steps to configure broadcast messaging to users: 1. Set up a way for users to access the Broadcast Message Administrator. See the Enable Phone Access to the Broadcast Message Administrator, page 11-9 section. 2. Enable user accounts or a template to send and update system broadcast messages. See the Enabling Sending and Updating Broadcast Messages, page 11-11 section. Enable Phone Access to the Broadcast Message Administrator To send a system broadcast message, users sign in to the Broadcast Message Administrator, a special conversation that allows them to send and update system broadcast messages. You can give users access to the Broadcast Message Administrator using either of the following ways: • Configure a Custom Keypad Mapping conversation: The Custom Keypad Mapping tool can be configured to map a key to the Broadcast Message Administrator Conversation so that it is offered to users from the main menu. See the Custom Keypad Mapping Tool, on page 268 section. • Create a call handler: See the Creating a Call Handler to Send Users to the Broadcast Message Administrator, on page 140 section. • Set up a one-key dialing option: See the Setting Up a One Key Dialing Option to Send Users to Broadcast Message Administrator, on page 141 section. • Set up a phone number and routing rule: Set up a new phone number and then add a routing rule. See the Setting Up a Routing Rule to Send Users to Broadcast Message Administrator, on page 142 section. Creating a Call Handler to Send Users to the Broadcast Message Administrator A new call handler with unique extension is created to specify the Broadcast Message Administrator as the destination to which Unity Connection sends the user after hearing the greeting. System Administration Guide 140 Messaging Enable Phone Access to the Broadcast Message Administrator