McDewey

C H A P T E R 13 SpeechView For Release 15 SU2 and later, refer SpeechView Cisco Webex in-house transcription service, on page 181 for information related to SpeechView feature. Note • Overview, on page 171 • SpeechView Security Considerations, on page 173 • Considerations for Deploying SpeechView, on page 173 • Task List for Configuring SpeechView, on page 174 • SpeechView Reports, on page 177 • SpeechView Transcription Error Codes, on page 178 Overview The SpeechView feature enables the transcription of voice messages so that users can receive the voicemails in the form of text. Users can access the transcripted voicemails using email clients. SpeechView is a feature of Cisco Unity Connection unified messaging solution. Therefore, the audio part of each voice message is also available to the users. When a voice message is sent from Web Inbox to ViewMail for Outlook, the voice message is delivered to the mailbox of the recipient along with the transcribed text both in the transcript view box and in the mail body. Note Without this feature, the voice message delivered to the user mailbox has a blank text attachment. This feature requires the use of a third party transcription service to convert the voice message to text. Therefore, the blank text attachment is updated with the transcripted text or an error message if there was a problem with transcription. The SpeechView feature supports Standard Transcription Service. It automatically converts the voice message to text and the transcripted text received is sent to the user over email. System Administration Guide 171