/mcpUnity Connection supports only (Universal Transformation Format) UTF-8 character set encoding for transcription. Note The following messages are never transcribed: • Private messages • Broadcast messages • Dispatch messages • Secure messages 4 • Messages with no recipients For Speechview feature, it is recommended not to use any interference device, such as Email Scanner as the device might modify the content of the data being exchanged with the nuance server. Using such devices may lead to the failure of audio message transcriptions. Note Unity Connection can be configured to deliver transcriptions to an SMS device as a text message or to an SMTP address as an email message. The fields to turn on transcription delivery are located on the SMTP and SMS Notification Device pages where you set up message notification. For more information on notification devices, see the Configuring Notification Devices, on page 190 section. Following are the considerations for effective use of transcription delivery: • In the From field, enter the number users dial to reach Unity Connection when they are not dialing from their desk phone. If users have a text-compatible mobile phone, they may be able to initiate a callback to Unity Connection in the event that they want to listen to the message. • Check the Include Message Information in Message Text check box to include call information such as caller name and caller ID (if available) and the time that the message was received. Otherwise, there is no indication in the message of when it was received. In addition, if they have a text-compatible mobile phone, they may be able to initiate a callback when the caller ID is included with the transcription. • In the Notify Me Of section, if you turn on notification for voice or dispatch messages, users are notified when a message arrives. The transcription soon follows. If you do not want notification before the transcription arrives, do not select the voice or dispatch message options. • Email messages that contain transcriptions have a subject line that is identical to notification messages. So if you have notification for voice or dispatch messages turned on, users have to open the messages to determine which one contains the transcription. 4 Secure messages are not transcribed by default. However, the Class of Service provides an option under Licensed Features to allow transcription of Secure messages. System Administration Guide 172 SpeechView Overview