/mcphttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/user/guide/assistant/b_ 15cucugasst.html. When personal phones are configured to forward callers to Unity Connection to leave voice messages, callers may hear a lot of rings before reaching the user mailbox. To avoid this problem, you can instead forward the mobile phone to a special number that does not ring a phone and forwards directly to the mailbox of the user. This can be accomplished by adding the special number as an alternate extension for the user. Note • To allow both transcription and relay of voice messages, configure the Message Action in Cisco Unity Connection Administration> Users to accept and relay messages. For more information, see the Message Actions section. • You can configure the SMTP notification devices to send the transcription text message to the SMTP address. This means users receive two emails at the SMTP address, first one is the relayed copy of the message.WAV file and the second one is the notification with transcription text. For more information on configuring SMTP notifications, see the Setting Up SMTP Message Notification section. Task List for Configuring SpeechView This section contains a list of tasks to configure the SpeechView feature in Unity Connection: 1. Ensure that Unity Connection is registered with Cisco Smart Software Manager (CSSM) or Cisco Smart Software Manager satellite. You have acquired the proper licenses, SpeechView from Cisco to use this feature. For more information, see the “Managing Licenses” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 15, available at https://www.cisco.com/c/en/us/ td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg.html 2. Assign users to a class of service that provides SpeechView transcription of voice messages. For more information, see the Enabling SpeechView Transcription of Voice Messages in Class of Service section. 3. Configure an SMTP smart host to accept messages from the Unity Connection server. For more information, see the documentation for the SMTP server application that you are using. 4. Configure the Unity Connection server to relay messages to the smart host. For more information, see the Configuring Unity Connection to Relay Messages to a Smart Host section. 5. (When Unity Connection is configured to refuse connections from untrusted IP addresses) Configure Unity Connection to receive messages from the user email address. For more information, see the Configuring Unity Connection to Accept Messages from Email System section. 6. Configure the user email system to route incoming SpeechView traffic to Unity Connection. For more information, see the Configuring Email System to Route Incoming SpeechView Traffic section. 7. Configure SpeechView transcription service. For more information, see the Configuring SpeechView Transcription Service, page 13-5 section. 8. Configure SMS or SMTP notification devices for users and user templates. System Administration Guide 174 SpeechView Task List for Configuring SpeechView