McDewey

Enabling SpeechView Transcription of Voice Messages in Class of Service The members of the class of service can view the transcriptions of the voice messages using an IMAP client configured to access the user messages. Procedure Step 1 In Cisco Unity Connection Administration, expand Class of Service and select Class of Service. Step 2 In the Search Class of Service page, select the class of service in which you want to enable SpeechView transcription or create a new one selecting Add New. Step 3 On the Edit Class of Service page, under Licensing Features section, select the Use Standard SpeechView Transcription Service option to enable the standard transcription. Note Cisco Unity Connection supports only Standard SpeechView Transcription Service in HCS mode. Step 4 Select the applicable options under transcription service section and select Save. (For information on each field, see Help> This Page). Configuring Unity Connection to Relay Messages to a Smart Host To enable Unity Connection to send messages to the third party transcription service, you must configure the Unity Connection server to relay messages through a smart host. If we configure SpeechView on Unity Connection with Exchange Server as Microsoft Office 365, then on prem Microsoft Exchange as Smart Host is not a essential requirement. Note Procedure Step 1 In Cisco Unity Connection Administration, expand System Settings> SMTP Configuration and select Smart Host. Step 2 In the Smart Host page, in the Smart Host field, enter the IP address or fully qualified domain name of the SMTP smart host server and select Save. (For more information on each field, see Help> This Page). Note The Smart Host can contain up to 50 characters. System Administration Guide 175 SpeechView Enabling SpeechView Transcription of Voice Messages in Class of Service