/mcpConfiguring Unity Connection to Accept Messages from Email System Procedure Step 1 In Cisco Unity Connection Administration, expand System Settings> SMTP Configuration and select Server. Step 2 In the SMTP Server Configuration page, in the Edit menu, select Search IP Address Access List. Step 3 On the Search IP Address Access List page, select Add New to add a new IP address to the list. Step 4 On the New Access IP Address page, enter the IP address of your email server and select Save. Step 5 To allow connections from the IP address that you entered in Step 4, check the Allow Unity Connection check box and select Save. Step 6 If you have more than one email server in your organization, repeat Step 2 through Step 6 to add each additional IP address to the access list. Configuring Email System to Route Incoming SpeechView Traffic Procedure Step 1 Set up an external facing SMTP address that the third party transcription service can use to send transcriptions to Unity Connection. For example, “transcriptions@<yourdomain.com>” If you have more than one Unity Connection server or cluster, you need a separate external facing SMTP address for each server. Alternatively, you can configure one Unity Connection server or cluster to act as a proxy for the remaining servers or clusters in the digital network. For example, if the SMTP domain for the Unity Connection server is “Unity Connectionserver1.cisco.com,” the email infrastructure must be configured to route “transcriptions@cisco.com” to “stt-service@connectionserver1.cisco.com.” If you are configuring SpeechView on a Unity Connection cluster, configure the smart host to resolve the SMTP domain of the cluster to both the publisher and subscriber servers in order for incoming transcriptions to reach the cluster subscriber server in the event that the publisher server is down. Step 2 Add “nuancevm.com” to the “safe senders” list in the email infrastructure so that incoming transcriptions do not get filtered out as spam. Note In Unity Connection, to avoid timeout or failure of the registration request with the Nuance server, make sure to: • Remove the email disclaimers from the inbound and outbound email messages between Unity Connection and the Nuance server. • Maintain SpeechView registration messages in the S/MIME format. System Administration Guide 176 SpeechView Configuring Unity Connection to Accept Messages from Email System