McDewey

C H A P T E R 14 SpeechViewCiscoWebexin-housetranscription service • Overview, on page 181 • SpeechView Security Considerations, on page 183 • Considerations for Deploying SpeechView, on page 183 • Task List for Configuring SpeechView, on page 184 • SpeechView Reports, on page 186 • SpeechView Transcription Error Codes, on page 186 Overview The SpeechView feature enables the transcription of voice messages so that users can receive the voicemails in the form of text. Users can access the transcripted voicemails using email clients. SpeechView is a feature of Cisco Unity Connection unified messaging solution. Therefore, the audio part of each voice message is also available to the users. When a voice message is sent from Web Inbox to ViewMail for Outlook, the voice message is delivered to the mailbox of the recipient along with the transcribed text both in the transcript view box and in the mail body. Note Without this feature, the voice message delivered to the user mailbox has a blank text attachment. This feature requires the use of a Cisco Webex in-house transcription service to convert the voice message to text. Therefore, the blank text attachment is updated with the transcripted text or an error message if there was a problem with transcription. The SpeechView feature supports Standard Transcription Service. It automatically converts the voice message to text and the transcripted text received is sent to the user over email. Unity Connection supports only (Universal Transformation Format) UTF-8 character set encoding for transcription. Note The following messages are never transcribed: System Administration Guide 181