/mcp• Private messages • Broadcast messages • Dispatch messages • Secure messages 5 • Messages with no recipients Unity Connection can be configured to deliver transcriptions to an SMS device as a text message or to an SMTP address as an email message. The fields to turn on transcription delivery are located on the SMTP and SMS Notification Device pages where you set up message notification. For more information on notification devices, see the Configuring Notification Devices, on page 190 section. Following are the considerations for effective use of transcription delivery: • In the From field, enter the number users dial to reach Unity Connection when they are not dialing from their desk phone. If users have a text-compatible mobile phone, they may be able to initiate a callback to Unity Connection in the event that they want to listen to the message. • Check the Include Message Information in Message Text check box to include call information such as caller name and caller ID (if available) and the time that the message was received. Otherwise, there is no indication in the message of when it was received. In addition, if they have a text-compatible mobile phone, they may be able to initiate a callback when the caller ID is included with the transcription. • In the Notify Me Of section, if you turn on notification for voice or dispatch messages, users are notified when a message arrives. The transcription soon follows. If you do not want notification before the transcription arrives, do not select the voice or dispatch message options. • Email messages that contain transcriptions have a subject line that is identical to notification messages. So if you have notification for voice or dispatch messages turned on, users have to open the messages to determine which one contains the transcription. Cisco Webex in-house transcription service server converts the voice message to text into the phone language in which Unity Connection plays system prompts to users and callers.You can set the phone language for the following Unity Connection components: user accounts, routing rules, call handlers, interview handlers, and directory handlers. For information on supported language for SpeechView, see Available Languages for Unity Connection Components section of System Requirements for Cisco Unity Connection Release 15 available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/requirements/b_ 15cucsysreqs.html. Note Unity Connection does not have a locale for language English Canada. Hence, for transcription to work well, use the configuration below to send en-CA as the language to the Cisco Webex in-house transcription service server. For this, execute the below CLI command on the Unity Connection server. run cuc dbquery unitydirdb update tbl_configuration set valuebool ='1' where fullname='System.Conversations.ConfigParamForAlternateTranscriptionLanguage' 5 Secure messages are not transcribed by default. However, the Class of Service provides an option under Licensed Features to allow transcription of Secure messages. System Administration Guide 182 SpeechView Cisco Webex in-house transcription service Overview