McDewey

• Dial Plan: The dial plan in Unity Connection includes partitions and search spaces. Partitions and search spaces provide a way to segregate the global dial and message addressing space within Unity Connection. A partition comprises a logical grouping of objects, such as users and call handlers. The objects are identified by extension, name or SMTP address. A search space contains an ordered list of partitions. See the Dial Plan, on page 94 section. • Schedules: Unity Connection uses schedules to determine which user transfer rule to apply and which user greeting to play. Before you add user accounts, review the active schedule that is specified for the template that you plan to use. You may need to edit the template to specify a different schedule or create a new template. If you change the active schedule specified on a user template page, any already-created user accounts that were based on that template are not reassigned to the new schedule. In contrast, when you edit a schedule, the changes affect both new and existing users of that schedule. This means that you can update schedule settings before and after you create user accounts. You can also reassign a user to a different schedule at any time. For more information on managing holiday and schedules, see the Schedules, on page 108 and Holiday Schedules, on page 222 sections. • Roles: Unity Connection offers levels of privileges for administrator accounts, set according to a list of predefined roles. Roles specify which tasks administrators can do. Before you add administrator accounts, select the roles that are assigned to each account. You can change which roles are assigned to the accounts at any time. For more information, see the Roles, on page 290 section. Class of Service A class of service (COS) defines limits and permissions for accounts with voice mailboxes. For example, a COS: • Controls user access to licensed features, such as Web Inbox or Messaging Inbox (When a COS includes access to a feature that requires individual licenses, you can assign groups of users to the COS only if enough licenses are available.) • Controls user access to non licensed features, such as Personal Call Transfer Rules and digital networking. • Controls how users interact with Unity Connection. For example, a COS dictates the maximum length of user messages and greetings, and whether users can choose to be listed in the corporate directory. • Controls call transfer options. • Specifies the number of private distribution lists allowed to users, and the number of members allowed on each list. • Specifies the restriction tables used to control the phone numbers that users can use for transfers and when placing calls. A COS is not specified for the individual accounts or templates that are associated with users without voice mailboxes or the administrator accounts. Remember that if you change the COS that is specified on a user template page, any user accounts that have already been created based on that template are not reassigned to the new COS. In contrast, when you edit the settings in a COS, the changes affect both new and existing members, so you can edit COS settings before and after you create user accounts. You can also reassign a user to a different COS at any time. Default Class of Service Unity Connection creates two predefined classes of service that you use when setting up the system. System Administration Guide 20 User Attributes Class of Service