/mcp• System: The system class of service is assigned to the administrator (users without voicemail box accounts). This class of service cannot be deleted. • Voice Mail User COS: The voicemail user class of service is assigned to the user accounts with voicemail boxes. This class of service cannot be deleted. Configuring Class of Service This section includes information on configuring a class of service for Unity Connection, define the settings for the class of service and save them. Procedure Step 1 In Cisco Unity Connection Administration, expand Class of Service, and then select Class of Service. The Cisco Unity Connection Administration displays the currently configured class of services. Step 2 Configure a class of service (For information on each field, see Help> This Page): • To add a class of service, select Add New. On the New Class of Service page, enter the applicable settings and select Save. • To edit a single class of service, select that COS and to edit multiple class of services, check the applicable check boxes and then select Bulk Edit. 1. On the Edit Class of Service page, edit the class of service settings. 2. After editing the settings, select Save. • To delete a class of service by selecting the applicable check boxes of the class of services you want to delete. Select Delete Selected. Class of Service Membership The class of service membership allows to add user accounts to a particular class of service containing the required features enabled in the COS. Procedure Step 1 In Cisco Unity Connection Administration, expand Class of Services, then select Class of Service Membership. Step 2 Select the class of service members by checking the applicable check boxes and select Move Selected. Class of Service Settings You can specify the settings, such as live reply and private distribution lists for the user accounts based on the selected class of service. System Administration Guide 21 User Attributes Configuring Class of Service