/mcpLive Reply When live reply is enabled, users listening to messages over phone can reply to a message or user calls the sender. You can use COS settings to specify whether users can live reply only to messages from other users, or to messages from both users and unidentified callers (unidentified callers are outside callers or users who are forwarded to Unity Connection but who cannot be identified by the calling extension). Users can live reply to a message using the touchstone conversation or the voice-recognition conversation. Consider informing users when you enable this feature, because even when it is enabled, the live reply option is not mentioned in the main phone menus for some phone conversation types. The following points to be considered for live reply to users: • Unity Connection dials the extension of the user who left the message only when the Transfer Incoming Calls to User’s Phone setting for the user who left the message is set to ring an extension or another number. The Transfer Incoming Calls to User’s Phone field is on the Call Transfer page. Note • The call transfer settings for the user who left the message dictate what Unity Connection does when the user phone is busy, and whether Unity Connection screens the call. • If a user attempts to live reply to a message but the sender is unavailable to take the call, a reply message left for the sender is correctly identified as been sent by the user if the user called from a primary or an alternate extension. This is because Unity Connection releases the live reply call to the phone system and the user is no longer signed in to Unity Connection when leaving the reply message. The following considerations for live reply to unidentified callers: • Unity Connection uses the calling number provided by the phone system in the Automatic Number Identification (ANI) string. To initiate the live reply, Unity Connection checks the ANI digits against the transfer restriction table associated with the class of service of the user. If the number is allowed, Unity Connection returns the call by performing a release transfer to the phone system. • You can configure a prefix that Unity Connection prepends to the ANI string and the minimum length of the ANI string before the prefix is applied. For example, to prepend a trunk access code to all numbers of a sufficient length, or to provide additional information that the phone system may need to process the number. Any other formatting that must be done to generate a proper dial string must be performed by the phone system. Private Distribution Lists COS settings allow you to specify the maximum number of lists that are available to users and the maximum number of members that users can add to each list when they use the Unity Connection conversation or the Messaging Assistant to manage the lists. You can set the maximum number of lists, up to 99, available to each user assigned to the COS. While both the Unity Connection conversation and the Messaging Assistant use this COS setting to determine when a user has reached the maximum number of lists, each application calculates differently the number of lists that a user owns: • When a user uses the phone to create a new list by adding members, the Unity Connection conversation counts the number of private lists that have members and compares the total to the value in this setting System Administration Guide 22 User Attributes Live Reply