/mcp• Deleting Messages: You can customize the standard conversation to change what users hear when they manage their deleted messages in the following ways: As alternatives to the default, you can specify that Unity Connection does not prompt users to choose, and instead permanently deletes the type of messages that you specify: either deleted voice messages or all deleted messages (voice and email, as applicable). To set up either alternative, change the Multiple Message Delete Mode setting by entering one of the following values: • 1—Users choose which messages are deleted; Unity Connection prompts them: “To delete only your voice messages, press 1. To delete all messages, press 2.” (Default setting) • 2—Unity Connection does not prompt users to choose which messages to delete; instead, Unity Connection deletes all of their deleted voice messages. • 3—Unity Connection does not prompt users to choose which messages to delete; instead, Unity Connection deletes all of their deleted messages (voice messages, receipts, and email messages, as applicable). • Language of System Prompts: Phone languages are the languages in which Unity Connection can play system prompts to users and callers. The phone language setting is available for the following Unity Connection components: user accounts, routing rules, call handlers, interview handlers, and directory handlers. • Sign in from a User Greeting: Caller input settings allow you to specify how users sign in to Unity Connection when they are listening to a user greeting. Using the caller input settings you can specify which keys users can press to interrupt a user greeting so that they can sign in to Unity Connection, and what users hear after Unity Connection prompts them to sign in. The Table 17-5 summarizes the options available to you for specifying how users sign in to Unity Connection from their own greeting or from another user greeting. Table 12: Summary of Caller Input Options Available for Specifying How Users Sign In to Unity Connection from User Greetings Best Practice Use Description Conversation Continue to offer the conversation. If you are considering the key used to acces conversation, conside also access the Sign-In by pressing * from th Greeting. To avoid leaving a message as an unidentified caller, users can sign in to Unity Connection from another user greeting when they call the user from a phone that is not associated with their account. (Unity Connection users cannot reply to messages from unidentified callers.) Prompts users to enter an ID and PIN when they press * during any user greeting. Enabled by default. Sign-In System Administration Guide 247 Advanced System Settings Conversation Settings