/mcp• Voice-Recognition Conversation- Users say voice commands to interact with Unity Connection. Even when assigned to the voice-recognition conversation, users can also press keys on the phone to tell Unity Connection what they want to do; in this case, the touchtone conversation setting is used to determine which keys are mapped to which options. This allows the touchtone conversation setting to serve as a backup if the voice-recognition services are unavailable, and also when users simply choose to use the keypad instead of voice commands to interact with Unity Connection.The user account or template must be assigned to a class of service that enables a license and the voice-recognition feature. In case of a video call, Unity Connection plays the touchtone conversation only, even if the user is enabled for voice-recognition conversation (Use Voice Recognition Input Style). The user selects the applicable key to switch to voice-recognition conversation (Switch Between Using the Phone Keypad and Using Voice Commands) using custom keypad mapping. Phone View feature The Phone View feature allows users to see search results on the LCD screens of their Cisco IP phones when they use the Find Message or the Display Message menu. When it is enabled, Unity Connection users can search for the following types of messages: • All new voice messages. • All voice messages • Messages from a particular user • Messages from all outside callers • Messages from a particular outside caller For more information, see the "Cisco Unity Connection Phone Menus and Voice Commands " chapter of the User Guide for the Cisco Unity Connection Phone Interface for Release 15, available at https://www.cisco.com/ c/en/us/td/docs/voice_ip_comm/connection/15/user/guide/phone/b_15cucugphone.html. Playback Message Settings All of the settings on the Playback Message Settings page, with the exception of the For Draft Messages, Play field, are applicable both to Unity Connection messages and to messages stored externally, depending on whether users are enabled to access email in third party message stores, and are enabled to use the single inbox feature. Send Message Settings System broadcast messages are recorded announcements that are sent to everyone in an organization. Users can either send system broadcast messages to all users or update the system broadcast messages stored in user mailboxes. By default, Unity Connection users are not enabled to send or update broadcast messages. Note To send or update system broadcast messages, users log on to Broadcast Message Administrator which is a special conversation that permits the users to send or update broadcast messages. For more information, see the Messaging, on page 131 chapter. System Administration Guide 295 User Settings Phone View feature