/mcpGreeting Users can enable or record up to seven greetings using Messaging Assistant or phone. The greeting settings in Cisco Unity Connection Administration for a user template or user account allow you to specify which greetings are enabled, how long they are enabled, the greeting source, and the actions that Unity Connection takes during and after each greeting. When a greeting is enabled, Unity Connection plays the greeting in the applicable situation until the specified date and time arrives, and then the greeting is automatically disabled. A greeting can also be enabled to play indefinitely, which is useful for busy or closed greetings, or when an alternate greeting is enabled by a user during a leave of absence. Following are the types of greetings that a user can record: • Audio Greeting: Allows you to record an audio message that must be played when a particular greeting is enabled. For example, you can record an audio message for the Busy greeting, which the callers hear when the call is busy. • Video Greeting: Allows you to record a video message that must be displayed when a particular greeting is enabled. For example, you can record a video message for the Holiday greeting, which the callers hear when the recipient is on holiday. For more information on Video greetings, see Video, on page 211 chapter. Changing the Audio or Video Format of Recordings Unity Connection uses the same audio or video format (or codec) for recording a message that the playback device uses. For example, if users listen to messages primarily on a phone system extension, you should configure users to record messages in the same audio or video format that the phone system uses. If users listen to messages on Personal Digital Assistants (PDAs), however, you should configure users to record messages in the audio format that the PDAs use (such as GSM 6.10). Consider the following when setting the audio or video format for recording messages: • Setting the audio or video format for recordings affects all messages, greetings, and names systemwide for all users. • The audio or video format that you select affects only recordings made by phone, either using TUI, Media Player or TRAP. The recordings made using the Media Player and a microphone are always stored in G.711 mu-law. • Minimizing the number of different audio formats in used for recording and playback of recorded messages, greetings, and names reduces transcoding between audio or video formats. • When a message, greeting, or name is recorded in a lower quality audio or video format and later transcoded to a higher quality audio or video format during playback, the sound quality is not improved. Usually, the sound quality of a recording suffers when the sampling rate is changed. • Changing the audio or video format for recordings affects only messages, greetings, and names that are recorded after the setting is changed. Existing messages, greetings, and names that were recorded in a different audio format are not affected by the new setting. System Administration Guide 296 User Settings Greeting