McDewey

C H A P T E R 8 Call Management • • Call Management Elements, on page 83 • Call Management Plan, on page 84 • System Call Handlers, on page 85 • Directory Handlers, on page 91 • Interview Handlers, on page 93 • Dial Plan, on page 94 • Call Routing, on page 101 • Restriction Tables, on page 104 • Schedules, on page 108 • Holiday Schedules, on page 109 • Custom Recordings, on page 111 • Default Automated Attendant Behavior, on page 112 Call Management Elements Call Management in Cisco Unity Connection is combination of different call management elements that can be used to customize how your system handles the calls and collect input from callers. Unity Connection provides the following elements for managing incoming and outgoing calls: Usage Components Answer calls and take messages; provide menus of options (for example, “For customer service press 1, for sales press 2...”); route calls to the users and other call handlers; and play audiotext (prerecorded information). Call Handlers Provide access to a corporate directory by playing an audio list that users and outside callers use to reach a users and leave messages. Directory Handlers Collect information from callers by playing a series of questions and then recording the answers. Interview Handlers System Administration Guide 83