McDewey

Allow you to define how calls are initially routed, based on criteria such as the phone number of the caller and the schedule. When you have set up call handlers, interview handlers, directory handlers, and extensions for users, you can route the calls to the applicable person or handler by editing the call routing tables. Call Routing Tables Control outgoing calls by allowing you to specify the numbers that Unity Connection can dial for transferring calls, for notifying users of messages, and for delivering faxes. Restriction Tables Define business, nonbusiness, and holiday hours for the organization for the purpose of controlling which set of call routing rules, greetings, or transfer options is currently active. Schedules and Holidays All of these elements can be used as building blocks. You can use or customize the default objects in Unity Connection, or add new objects and combine them to create the caller experience. Call Management Plan Call management plan shows how the handlers connect to one another, include a menu of one-key dialing options and all possible navigation choices (such as reaching a call handler by dialing an extension or via a routing rule). You can also include the predefined Unity Connection call handlers in your plan. Creating a Call Management Plan When you have considered how your call management plan ought to work, you can create a sketch to connect the handlers. The figure below shows a sample call management map that makes use of the automated attendant. System Administration Guide 84 Call Management Call Management Plan