McDewey

Directory Handlers Directory handlers are used to provide access to a corporate directory that callers can use to reach Unity Connection users with mailboxes. When a caller searches for a username or part of a name, a directory handler looks for the extension and routes the call to the appropriate user. Directory handlers do not have greetings so you should use call handlers to route callers to a directory handler. Then use the call handler greetings to explain caller the options for each directory handler. Each directory handler contains settings that specify how it searches for names, what it does when it finds one or more matches, and what it does when it detects no caller input. There are two types of directory handlers: Callers enter search information or extensions using the phone keypad. For this type of directory handler, you can specify how it searches for names, what it does when it finds one or more matches, and what it does when it detects no caller input. Phone Keypad Callers say the first name and last name of the Unity Connection user that they want to reach, or enter an extension by saying the individual digits in the extension. The voice directory handler can also include alternate names in searches. The voice-recognition option is required in order to create voice-enabled directory handlers. Users who are listed in the directory are available to outside callers but administrator-defined contacts are only available to users who are signed in to Unity Connection. User-defined contacts are only available to the Unity Connection users who defined them. Note For this type of directory handler, users cannot be accessed using directory handlers unless they have a display name specified and the List in Directory check box is checked for them on the User Basics page. Voice Enabled You can create both phone-keypad and voice-enabled directory handlers on the same system. Note Default Directory Handler Unity Connection includes one default directory handler that is System Directory Handler that you can edit but cannot delete. By default, this directory handler is configured to search all users who have mailboxes on the system, in last name, first name order. Callers use the phone keypad to interact with the default System Directory Handler. There is no default voice-enabled directory handler. By default, directory handler is accessed when callers press 4 during the Opening call handler greeting. System Administration Guide 91 Call Management Directory Handlers