/mcpC H A P T E R 1 Introduction • Introduction, on page 1 • Administrative Tools, on page 1 • Using Single Sign-On, on page 2 • Configuring Browsers on a Unity Connection Administrator Workstation, on page 2 • Cisco Unity Connection Administration User Interface, on page 4 • Cisco Unity Connection Configuration Scenarios, on page 5 Introduction Cisco Unity Connection provides a set of tools for administering, monitoring, and troubleshooting the system. The tools that enable the system administrators to provision the Unity Connection server and provide feature rich services, such as integrated voice messaging and audio text application for enterprise level businesses. Administrative Tools Following are the administrative tools supported with Unity Connection: • Cisco Unity Connection Administration: A tool used in most of the administrative tasks such as, customizing user settings and implementing a call management plan. Unity Connection Administration also provides access to several other tools including the Bulk Administration Tool (BAT), Custom Keypad Mapping, Task Management, and Migration Utilities. See Cisco Unity Connection Administration User Interface, on page 4 section. • Cisco Unified Serviceability: A monitoring and troubleshooting tool for serviceability that is shared between Unity Connection and Cisco Unified Communications Manager. This tool allows you to generate reports, enable alarms, set trace information, activate or deactivate services that are generic to the platform. • Cisco Unity Connection Serviceability: A monitoring and troubleshooting tool for serviceability that is used only by Unity Connection.This tool allows you to generate reports, enable alarms, set trace information, manage a Unity Connection cluster, and activate or deactivate services that are specific to Unity Connection. For more information, see the Administration Guide for Cisco Unity Connection Serviceability Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/serv_ administration/guide/b_15cucservag.html . • Cisco Unified Operating System Administration: A tool used to change operating system settings (for example, IP address or NTP servers), view hardware and software configuration information (for example, System Administration Guide 1