/mcpTable 5: Forwarded Calls Call Routing Table Send Call To Schedule Port Phone System Forwarding Station Calling Number Dialed Number Status Rule Attempt transfer for C Service Always Any Any 5678 Any Any Active Customer Service Send to greeting for P Always Any Any 1234 Any Any Active Product Info Attempt Forward Always Any Any Any Any Any Active Attempt Forward Attempt transfer for O Greeting Always Any Any Any Any Any Active Opening Greeting Using Routing Rules with the Route from Next Call Routing Rule Action In a user profile or call handler, you can configure the After Greeting action, the After Message action, or the action of a caller input key to apply the Route from Next Call Routing Rule action to calls. This action causes Cisco Unity Connection to continue processing the call according to the applicable call routing table (direct or forwarded, depending on how the call was received from the phone system) starting at the rule immediately after the rule that Unity Connection previously applied to the call. If the call was already processed according to the final rule in the table, the final rule is applied again. For example, you might want to have Unity Connection always play a standard greeting or legal disclaimer to all callers, whether they call Unity Connection directly or are forwarded by an extension. The greeting plays before callers can take any other action—for example, leaving a message or signing in. To do so, you do the following tasks: 1. Create a new call handler and record the message as the alternate greeting. 2. Enable the alternate greeting, configure it to ignore caller input during the greeting, and then configure the After Greeting action with the Route from Next Call Routing Rule call action. 3. Add a new direct call routing rule to send all direct calls to the new call handler (with Go Directly to Greetings selected) and verify that the rule appears at the top of the direct call routing table. 4. Add a new forwarded call routing rule to send all forwarded calls to the same new call handler (again with Go Directly to Greetings selected) and verify that the rule appears at the top of the forwarded call routing table. Once the system is configured in this way, all calls—no matter where they come from or how they get to the system—hear this greeting in its entirety and then proceed directly to their original destination. Restriction Tables Restriction tables allow you to control which phone numbers or URIs the users and administrators can use for: • Transferring calls—including both the numbers or URIs users can enter for transferring their calls, and the numbers or URIs that outside callers can enter when using Caller system transfers. System Administration Guide 99 Call Management Using Routing Rules with the Route from Next Call Routing Rule Action