/mcpHoliday Schedules You can setup a holiday schedule that can be played on Unity Connection users or call management components for a specified date and time. The date and time depends on the timezone assigned to the Unity Connection server. When a holiday schedule is in effect, Unity Connection only plays the holiday greeting (if enabled) and observes closed hour transfer rules. You can set up several years of holidays at a time. There is a default Holiday schedule that can be modified but cannot be deleted. For each schedule that you create or edit, you can identify multiple ranges of hours and days that make up the standard and closed hours, and associate a holiday schedule that defines specific holiday dates and times: The hours and days that make up the normal business hours, when the organization is open. Standard hours can include multiple time ranges and different time ranges on different days. (For example, standard hours for an organization might be Monday through Friday from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m., to accommodate a lunch break, and Saturday from 9 a.m. to 1 p.m.) Standard transfer rules are in effect during the days and time ranges you add to the standard schedule; standard user and call handler greetings play during standard hours. Standard hours The hours and days not identified as standard hours are considered nonbusiness hours, when the organization is closed. Closed user and call handler transfer rules operate at all times not specified by the standard schedule—including holidays; closed user and call handler greetings play according to the closed schedule. Closed hours When a Holiday setting is in effect, Unity Connection plays holiday greetings (if enabled) and observes closed hours transfer rules. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually. Closed user and call handler transfer rules operate at all times not specified by the standard schedule—including holidays; holiday greetings for users and call handlers also play during this time period. Holidays Configuring Holiday Schedules Step 1 In Cisco Unity Connection Administration, expand System Settings and select Holiday Schedules. The Search Holiday Schedules page appears displaying the currently configured holiday schedules. Step 2 Configure a holiday schedule (Fore more information on each field, see Help> This Page): • To add a holiday schedule: On the Search Holiday Schedules page, select Add New. On the New Holiday Schedule page, enter the Display Name and select Save. On the Edit Holiday Schedule Basics page, enter the values of the required fields and select Save. System Administration Guide 105 Call Management Holiday Schedules