McDewey

C H A P T E R 11 Messaging • • Overview, on page 127 • Basics of Messaging, on page 127 • Integrated Messaging, on page 139 • Unified Messaging, on page 145 Overview This chapter outlines the types of messages available in Cisco Unity Connection, how Unity Connection handles the recording, delivery, storage of messages, and the integrated messaging and unified messaging models. Basics of Messaging Unity Connection handles the recording, playback, storage, and delivery of different types of messages. Types of Messages Following are the different types of messages supported by Unity Connection: • Unidentified Voice Messages: The messages left by outside callers are unidentified or outside caller voice messages. The outside callers are non Unity Connection users or the users who are not signed in to Unity Connection. An outside caller can call the main phone number for the Unity Connection server and spell by name or enter an extension to reach the user using a handler, or can be directed to the user mailbox (or to a distribution list) through a call handler. If an outside callers calls a user extension and the user does not answer, the call gets forwarded to the voicemail and the caller leaves a voicemail. Unity Connection identifies the senders of these messages as unidentified callers. When an unidentified caller leaves a message, the From field of the message displays “UnityConnection@<servername>” in the Web Inbox or in an email client or an RSS reader, if applicable. Depending on whether the subject line has been customized, it displays the phone number of the caller, if it is available. Messages from outside callers can be forwarded to other users but cannot be replied to. System Administration Guide 127