/mcpC H A P T E R 13 SpeechView • Overview, on page 165 • SpeechView Security Considerations, on page 167 • Considerations for Deploying SpeechView, on page 167 • Task List for Configuring SpeechView, on page 168 • SpeechView Reports, on page 171 • SpeechView Transcription Error Codes, on page 171 Overview The SpeechView feature enables the transcription of voice messages so that users can receive the voicemails in the form of text. Users can access the transcripted voicemails using email clients. SpeechView is a feature of Cisco Unity Connection unified messaging solution. Therefore, the audio part of each voice message is also available to the users. When a voice message is sent from Web Inbox to ViewMail for Outlook, the voice message is delivered to the mailbox of the recipient along with the transcribed text both in the transcript view box and in the mail body. Note Without this feature, the voice message delivered to the user mailbox has a blank text attachment. This feature requires the use of a third party transcription service to convert the voice message to text. Therefore, the blank text attachment is updated with the transcripted text or an error message if there was a problem with transcription. The SpeechView feature supports the following types of transcription services: • Standard Transcription Service: The standard transcription service automatically converts the voice message to text and the transcripted text received is sent to the user over email. • Professional Transcription Service: The professional transcription or SpeechView Pro service automatically converts the voice message to text and then confirms the accuracy of transcription. If the accuracy of trancription is low at any part, the particular part of trancription text is sent to a human operator who reviews the audio and improves the quality of transcription. As the professional transcription involves both automatic transcription and accuracy confirmation by a human operator, it delivers more accurate transcripted texts of voice messages. System Administration Guide 165