/mcpNuance server converts the voice message to text into the phone language in which Unity Connection plays system prompts to users and callers. If phone language is not supported by nuance, it recognizes the audio of the message and converts into the language of the audio. You can set the phone language for the following Unity Connection components: user accounts, routing rules, call handlers, interview handlers, and directory handlers. For information on supported language for SpeechView, see Available Languages for Unity Connection Components section of System Requirements for Cisco Unity Connection Release 12.x available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/requirements/b_12xcucsysreqs.html Note Unity Connection allows you to send an alternate language along with default language to nuance server for transcription. For this, execute run cuc dbquery unitydirdb update tbl_configuration set valuebool ='1' where fullname='System.Conversations.ConfigParamForAlternateTranscriptionLanguage' CLI command. SpeechView Security Considerations S/MIME (Secure/ Multipurpose Internet Mail Extensions), a standard for public key encryption, secures the communication between Unity Connection and the third party transcription service. A private key and public key is generated each time Unity Connection registers with a third party transcription service. The pair of private and public keys ensures that each time voice messages are sent to the transcription service, the user information is not passed along with the message. Therefore, the transcription service is unaware of the specific user to whom the voice message belongs to. If human operator is involved during transcription, the user or the organization from which the message generated cannot be determined. In addition to this, the audio part of a voice message is never stored in the workstation of the person processing the transcription service. After sending the transcripted message to the Unity Connection server, the copy in the transcription service is purged. Considerations for Deploying SpeechView Consider the following when deploying the SpeechView feature: • To enable SpeechView in a digital network deployment, consider configuring one of the Unity Connection servers in the network as a proxy server that registers with the third party transcription service. This can make it easier to troubleshoot any problems with transcriptions, track your transcription usage and monitor the load it introduces to your network. If one of your Unity Connection servers has a lower call volume than others in the network, consider designating it as the proxy server for transcriptions. If you do not use a proxy server for transcriptions, you need a separate external facing SMTP address for each server (or cluster) in the network. • To extend the SpeechView functionality, users who want to transcribe the voice messages left on their personal number must configure their personal phones to forward calls to Unity Connection when a caller wants to leave a voicemail. This allows to collect all voicemails in one mailbox where they are transcribed. To configure the mobile phones for call forwarding, see the “Task List for Consolidating Your Voicemail from Multiple Phones into One Mailbox” section of the “Changing Your User Preferences” chapter of System Administration Guide 167 SpeechView SpeechView Security Considerations