/mcpCascading Message Notification Cascading message notification allows you to send notifications to a wide circle of recipients. Unity Connection continues to send notifications until the message has been saved or deleted by a recipient. For example, to create a cascade of message notifications for your Technical Support department, set the first message notification to be sent immediately to the pager of the front-line technical support representative. If the message that triggered the first notification has not been saved or deleted, then after a delay of 15 minutes, the next notification can be sent to the pager of the department manager. A third notification can be set up to call an employee in the Problem Resolution Group if the message is not saved or deleted after 30 minutes, and so on. When a user receives a notification as part of the cascade, the notification prompts the user to sign in to the mailbox that is being monitored by the cascade. Note An alternative to cascading message notification is to use dispatch messaging. Task List for Cascading Message Notification SUMMARY STEPS 1. For the first recipient in the notification chain, you need to set up the notification device in the following way: 2. For each of the other recipients in the notification chain, you can repeat step Task List for Cascading Message Notification to setup the device till you reach the end of recipient list. DETAILED STEPS Purpose Command or Action For the first recipient in the notification chain, you need to set up the notification device in the following way: Step 1 a. Find the user account or user template to configure with chaining notifications. b. In the Notification Devices page for the user or template, for On Notification Failure, select Send To, and select the device that you want Unity Connection to notify next if notification to the device fails. c. Select the device that you specified for Send To in the Edit Notification devices page Uncheck all Notification Rule Events check boxes. If you enable any notification events, message notification for the device starts immediately and does not wait for the notification failure of the previous device. Your notifications do not chain, they all trigger at once. If you want to chain to a third device if notification to the device fails, select Send To and the device that you System Administration Guide 176 Notifications Cascading Message Notification