McDewey

This role allows an administrator to reset user passwords and PINs, unlock user accounts, and view user setting pages. The “Manage Call Handlers Belonging To Users Only - View Only” privilege refers to the primary call handler assigned to a user which include all greetings, transfer rules, and menu entries that you see on the User's page under the Roles section. Note Help Desk Administrator This role allows an administrator to access to all messages. Remote applications, for example, Cisco Unified Mobility Advantage use the username and password of a user with this role for the purposes of retrieving messages on behalf of other users. Typically, this role is assigned to only one user account, which does not represent a real user but exists to access mailboxes on behalf of other users. Mailbox Access Delegate Account This role allows an administrator to view all the Unity Connection administrative functions such as system settings configurations and reports. This role also provides access to view the Clusters, Enterprise Parameters, LDAP, SAML SSO, Service Parameters, Plugins pages under System Settings on Cisco Unity Connection Administration. You can view the Cisco Unified Serviceability and RTMT client also with this role. Note Read Only Administrator This role allows an administrator to administer the database using remote tools. Remote Administrator This is the top-level Unity Connection administration role. This role allows access to all Unity Connection administrative functions, including users, system settings configurations, reports, along with the administration and diagnostic tools. The default administrator account that the installer specified during initial setup of Unity Connection is set to this role. A System Administrator is the only role that has permission to create administrative accounts. System Administrator This role allows an administrator to access all functions that enable management of the Unity Connection server and phone system integration settings; administrators with this role can also run all reports, use diagnostic tools, and view all system and user settings pages. Technician This role allows an administrator to manage user accounts, access all user administration functions and user administration tools. User Administrator You can assign the above mentioned roles to the users with mailboxes except the Greeting Administrator role. As a best practice, make sure that administrators have two accounts: one without a voice mailbox for administering Unity Connection and another with a voice mailbox that they can use to access the personal mailbox. To see the specific privileges for each administrator role, in Cisco Unity Connection Administration, expand System Settings > Roles > System Roles and select the name of each role. You cannot make changes to the permissions that are associated with each predefined role. System Administration Guide 27 User Attributes System Roles