/mcpVerify that the phone keypad key you select to lock is not the first digit of any of the extensions in your system. If it is, locking the key prevents callers from dialing an extension. Note Mailbox Unity Connection allows you to specify the maximum size, or quota, for every user mailbox. You can configure mailbox quotas that permits Unity Connection to: • Issue a warning when a mailbox reaches a specified size. • Prevent a user from sending messages when the mailbox reaches a larger size. • Prevent a user from sending or receiving messages when the mailbox reaches the largest size that you want to allow. To handle the varying needs of users in your organization, you can override the systemwide quotas for individual mailboxes and for user templates. For example, you may want to allow employees in the sales department to have larger mailboxes than other employees. If you create user accounts for all sales employees using the same template, you can either specify higher quotas for the user template or higher quotas for individual user accounts. Quotas are not enforced for messages left by outside callers if the Full Mailbox Check for Outside Caller Messages check box is not checked. This check box appears on the System Settings > Advanced > Conversations page. For more information, see the Help for that page. Caution Message Aging Policy To ensure that the hard disk where voice messages are stored does not fill up, you can configure Unity Connection message aging rules to automatically move read messages to the Deleted Items folder after a specified number of days and to permanently delete messages in the Deleted Items folder after a specified number of days. To help enforce a message retention policy, you can configure Unity Connection message aging rules to permanently delete secure messages that are older than a specified number of days based on whether or not users have touched the messages in some way. Phone Menu Unity Connection offers several versions of the phone conversation that users hear and use. The version you select determines whether Unity Connection responds only to phone keypad input or also uses voice recognition to interpret spoken commands: • Touchtone Conversation- Users press keys to tell Unity Connection what they want to do. There are several touchtone conversations to choose from. Each one offers a unique keypad mapping for the message retrieval menus. For some, the keys assigned to options in the Main menu are also unique. System Administration Guide 278 User Settings Mailbox