McDewey

C H A P T E R 5 Contacts • • Introduction, on page 51 • Types of Contacts, on page 51 • Contact Templates, on page 52 • Configuring Contacts, on page 52 • Contact Settings, on page 53 Introduction Cisco Unity Connection provides a set of tools for administering, monitoring, and troubleshooting the system. The tools that enable the system administrators to provision the Unity Connection server and provide feature rich services, such as integrated voice messaging and audio text application for enterprise level businesses. Types of Contacts Unity Connection supports the following types of contacts: • Administrator defined contacts: Administrator defined contacts are the contacts are available to all users. These contacts can be configured for agents, staff vendors, or contractors that have an external phone number and need to be reachable from the voice messaging system. Administrator-defined contacts can be configured for VPIM messaging. These contacts represent users on other VPIM-compatible voice messaging systems. When contacts have been set up to represent the VPIM users, Unity Connection users can send and receive messages to and from the VPIM users on the other voice messaging systems. For more information on VPIM network, see the “Creating VPIM Contacts” section of the “VPIM Networking” chapter of the Networking Guide for Cisco Unity Connection Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/networking/guide/b_15cucnetx.html. • User defined contacts: User defined contacts are created by the individual users and are only accessible to the users who create them. You can create such contacts through Cisco Personal Communications Assistant. You can also add such contacts to their personal call routing rules, caller groups, and can also use voice commands to call other contacts. System Administration Guide 51