/mcpStep 4 In Cisco Unity Connection Administration, configure the ports to route calls to the voice-type directory handler. Step 5 For details on configuring Cisco Unified CM, see the Cisco Unified CM documentation at http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html. Interview Handlers Interview handlers collects information from callers by playing a series of questions that you have recorded, and then recording the answers offered by callers. You can specify who receives the messages for the interview handler, whether the message is marked for dispatch delivery, the message is marked urgent, and what actions to take next on the call when a message is left. If an interview handler is referenced by other objects in Unity Connection (for example, a caller input key on a call handler sends calls to the interview handler), you are not allowed to delete the interview handler until you have changed the settings on the other objects to remove references of the interview handler that you want to delete. If you try and delete an interview handler without first changing settings on objects, the delete operation fails. If you delete an interview handler that was referenced by one or more call handlers, be sure to rerecord the call handler greetings so that callers hear the appropriate information about input options. With Cisco Unity Connection Release 14SU1 and later, the maximum recording time for one Interview Handler Question is 300 seconds. If you want to record Interview Handler Question of length more than 300 seconds, you should record multiple questions.The maximum number of questions that can be recorded on Unity Connection is 20. Note Configuring Interview Handlers To configure a interview handler for Unity Connection, define the settings for the interview handler and save them. Step 1 In Cisco Unity Connection Administration, expand Call Management and select Interview Handlers. The Search Interview Handlers page displays the currently configured interview handlers. Step 2 Configure an interview handler, (For information on each field, see Help> This Page): • To add an interview handler: On the Search Interview Handlers page, select Add New. On the New Interview Handler page, enter the applicable settings and select Save. System Administration Guide 89 Call Management Interview Handlers