/mcpSetting Up Remote Support From the Remote Account Support window, you can set up a remote account that Cisco support personnel can use to access the system for a specified time. The remote support process works like this: Step 1 The customer sets up a remote support account. This account includes a time limit on how long Cisco personnel can access it. This time limit can be configured to various values. Step 2 When the remote support account is set up, a pass phrase gets generated. Step 3 The customer calls Cisco support and provides the remote support account name and pass phrase. Step 4 Cisco support enters the pass phrase into a decoder program that generates a password from the pass phrase. Step 5 Cisco support logs into the remote support account on the customer system with the decoded password. Step 6 When the account time limit expires, Cisco support can no longer access the remote support account. To set up remote support, follow this procedure: Step 7 From the Cisco Unified Communications Operating System Administration window, navigate to Services > Remote Support. The Remote Access Configuration window displays. Step 8 Enter an account name for the remote account in the Account Name field. The account name must comprise at least six-characters that are all lowercase, alphabetic characters. Step 9 Enter the account duration, in days, in the Account Duration field. The default account duration specifies 30 days. Step 10 Click Save. The Remote Support Status window displays. For descriptions of fields on the Remote Support Status window, see Table 14: remote supportstatus fields (table)Remote Support Status Fields and Descriptions. Step 11 To access the system with the generated pass phrase, contact your Cisco personnel. Step 12 To delete the remote access support account, click the Delete button. Table 14: Remote Support Status Fields and Descriptions Description Field Indicates the version of the decoder in use. Decode version Displays the name of the remote support account. Account name Displays the date and time when access to the remote account expires. Expiration Displays the generated pass phrase. Pass phrase Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection Release 15 50 Services Setting Up Remote Support