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  1. Check if the MGCP Gateway is Configured for the FXR Package When the T.38 fax calls to the fax server from the PSTN fail and if the Cisco Unified Communications Manager traces show support_FXR=0, then the FXR package configuration can be missing from the MGCP gateway. In this case, add these commands to the MGCP gateway:

<#root> no mgcp fax t38 inhibit mgcp package-capability fxr-package mgcp default-package fxr-package