/mcpAcknowledge Emergency Calls After you are notified of an emergency call, the next step is to acknowledge it. To acknowledge an emergency call means that: • You take responsibility to act according to your company emergency response policy on behalf of that call. • You understand that your policy might require you to go to the physical location of the caller, or it might require that you monitor the emergency situation by telephone. • You understand that when you acknowledge a call, Emergency Responder keeps it in the system for 24 hours. After 24 hours, Emergency Responder removes that call from the Emergency Call Alert window list and that the entry disappears from your Emergency Call Alert window and the Emergency Call Alert window of all on-site-alert personnel in your system. A red link indicates unacknowledged calls. A black link indicates acknowledged calls. All security personnel who have access to the Emergency Responder User web interface can see the emergency calls on the Emergency Call Alert window. Note If a call record is removed from the list in the Emergency Call Alert window, Emergency Responder still saves the call information. After an emergency call has been acknowledged, you can see the call information by viewing the Call History. For information about how to view the Call History, see View History of Emergency Calls, on page 11. You can also see detailed information about that caller location by looking up the phone extension. For information about viewing details about a caller location, see Emergency Call Information. Before you begin This procedure assumes that you are logged in to Emergency Responder and that the Emergency Call Alert window is displayed. For instructions on logging in to Emergency Responder, see the Access User Web Interface, on page 4. To display the Emergency Call Alert window from any page on the Emergency Responder User website, choose Web Alert. To acknowledge an emergency call and remove the emergency call from the list, follow these steps: Procedure Step 1 In the Emergency Call Alert window, click ACKNOWLEDGE for the emergency call you want to acknowledge. A message appears and prompts you to confirm your acknowledgment. Step 2 Click OK. Cisco Emergency Responder Onsite Security Guide for Release 15 and SUs 5 Cisco Emergency Responder Acknowledge Emergency Calls