McDewey

Collect Trace Data from a CUCM Cluster Contents Introduction Prerequisites Requirements Components Used Background Information Install the RTMT Application Configure or Confirm Detailed Tracing for the CallManager Service Configure or Confirm Detailed Tracing for the CTI Manager Service Reproduce the Issue and Take Notes Gather the Requested Traces Verify Trace File Coverage Attach a Trace Package to Your Service Request Analysis Introduction This document describes how to use the trace collection process of the Cisco Unified Communications Manager (CUCM/CallManager). Prerequisites Requirements Cisco recommends that you have knowledge of these topics: Real-Time Monitoring Tool (RTMT) application • Detailed tracing for the CallManager service • Detailed tracing for the computer-telephony integration (CTI) Manager service • Note: You must be a registered Cisco client to use these tools. Components Used The information in this document is based on CUCM 11.X and later versions. The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command. Background Information